TiVaHost Refund Policy
30 Day Money Back Guarantee for Hosting Services
TiVaHost believes the satisfaction of our customers is a top priority. All TiVaHost hosting packages come with a 30-day money back guarantee. If you are not completely satisfied with our services during the first 30 days, we'll refund any hosting fees you were charged.*
Refunds can only be issued during the first 30 days, no refunds will be offered at any other time, unless otherwise stated.
Any customer whose account has been terminated or suspended due to a breach of any part of the TiVaHost Terms of Service including, but not limited to, violations of the Acceptable Use Policy and failure to pay any required fees, automatically forfeits their right to a refund under the TiVaHost Money Back Guarantee.
A customer is not eligible for this guarantee if they have received a refund under this guarantee in the past, or if they have been a customer at any time during the previous 90-day period.
A refund cannot exceed the actual amount paid by a customer for the product or service. Amounts paid via coupon code, promotional link, or any other discount method, will not be refunded.
All refunds are at the sole discretion of TiVaHost.
* This guarantee is applicable to hosting fees only, and does not include additional services purchased by the customer, including domain name registration fees, and disk space or bandwidth overage fees.
Custom Project Work and Special Orders
Some requests involve manual project work, advance planning, or third-party purchases made specifically for one customer account. Those requests are not covered by the standard 30-day hosting money back guarantee.
If a custom project or special-order request is cancelled before work begins and before any third-party costs are incurred, TiVaHost may issue a full refund. Once work has started, or once account-specific purchases have been made, only a partial refund may be possible.
Any partial refund depends on the amount of work already completed, any non-recoverable third-party costs, and how far the request has progressed at the time of cancellation. The guideline below is provided as a general reference only.
| From | To | Maximum Refund |
|---|---|---|
| Project start | Initial project review or first deliverable shown to client | 75% |
| Initial project review or first deliverable shown to client | Project completion | 50% |
| Project completion | Prior to final handoff or launch | 25% |
| Final handoff or launch | - | No Refund |
All refunds are at the sole discretion of TiVaHost.
Non-refundable
The following products and services are non-refundable.
- Custom project work that has already started.
- Domain registration and renewal fees.
- Disk space and bandwidth overage charges for hosting accounts.
- Special-order software licenses, themes, plugins, or similar account-specific purchases.
- Any product or service that began with a free trial period.
We Are Proud to Have Happy Customers in the Following Countries
— Becky Blanton, Owner, Virginia Entrepreneur Magazine (Virginia, U.S.A.)
